Healthcare and life science companies often face industry/product uncertainty, complex regulatory environments and evolving customer engagement models. Logic20/20 helps our clients leverage technology to modernize their customer management and marketing solutions and processes; we help them engage their target audiences in the correct channel at the right time to maximize conversion opportunities. Logic20/20 supports our clients through the development of digital engagement strategies, technology/vendor selection, project leadership, process re-engineering, and solution implementation. We set up digital engagement operations to improve customer acquisition and satisfaction rates, while lowering overall cost of ownership for the business.
Rapid healthcare industry change over the last couple of years has shifted the dynamic between healthcare providers, payors, insurance brokers and their customers (patients and businesses). The democratization of choice and transparency have made customer experience the #1 priority for many organizations. At Logic20/20, we’d been delivering user-centered solutions for over 10 years; our healthcare consultants support our clients and create engaging digital experiences to acquire, engage and retain customers.
At Logic20/20 it’s our goal to help our healthcare and life science clients create a culture of measurement and innovation. Real-time insight can be a game-changer for complex scenarios; including everything from evaluating interventions and personalized drug performance, to dynamic Medicaid analysis, to key information on your end-to-end delivery processes. Our teams have extensive experience partnering with healthcare providers, insurance brokers, healthcare payors, biotechnology, and life sciences organizations to develop strategies for using data to drive real change and impact their businesses, stakeholders and patients.
Healthcare and Life Science organizations often face unique budgetary challenges; to invest in operational improvements requires special attention to allocations, spend timelines, and investors. Logic20/20 supports our healthcare and life science clients with this challenge. We integrate operational process improvements into daily activities that improve stakeholder and patient satisfaction and align investment to drive greater patient outcomes.
Enterprise service management vision
Analytics platform to inform investment decisions
Analytics to support growth
Data analytics assessment
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SharePoint and business intelligence architecture
Agile project management