Unlocking the Benefits of AI in Marketing

Unlocking the Benefits of AI in Marketing

2-minute read Prior to the birth of the Internet, customer interaction occurred in person, via mail, or over the phone. Now, with much of our daily lives consumed by screens, it’s no surprise that the Internet has changed the way companies interact with their...
Personal Assistants: Redefining Voice Channels

Personal Assistants: Redefining Voice Channels

2-minute read Despite its age and shortcomings, voice is still one of the main ways customers engage with businesses. In fact, live agents and IVR remain two of most used customer service channels.   However, alternatives such as live chat, chatbots, and...