Emergency Operations in Energy Utilities: Ensure Resilience
Build safer, more resilient utility operations
Maximize the effectiveness of emergency operations with real-time data that provide clear insights for informed decision-making during critical situations, efficient management of Public Safety Power Shutoffs (PSPS), and minimized downtime. Equip your team for future events with advanced emergency simulation tools that accurately replicate scenarios, enhancing their ability to respond effectively in high-pressure situations.
What we do
A well-coordinated emergency response begins long before an activation and continues well after. Logic20/20 empowers utilities to enhance preparedness, maintain operational resilience, and drive continuous improvement through each phase of emergency operations.
Before activation: Building readiness through technology and training
We help utilities strengthen their emergency preparedness with tools and processes that support planning, training, and decision-making:
- Emergency event simulations: Realistic training environments improve decision-making, reduce errors, and build team coordination under pressure.
- Digital twins: Real-time simulation and modeling support predictive analysis, enabling proactive response planning and situational awareness.
- Centralized incident management: Integrated platforms streamline resource allocation, automate task workflows, and ensure data accuracy, minimizing manual overhead.
During activation: Supporting informed decisions and operational continuity
In a crisis, every second counts. Utilities must act swiftly while ensuring their choices serve the best interests of the communities they support. Our solutions enable confident, well-grounded action through real-time data and dependable systems:
- Resilient cloud architecture: Scalable, always-on systems deliver consistent performance and secure access from any location or device, helping teams maintain coordination under pressure.
- PSPS decision support: Real-time dashboards and analytics equip utilities to make fast, informed Public Safety Power Shutoff (PSPS) decisions, minimizing risk and avoiding unnecessary outages when communities need power the most.
After activation: Accelerating recovery and continuous optimization
Post-event, utilities must manage documentation, evaluate emergency response performance, and apply insights to refine future operations. Our solutions support a smooth and data-driven recovery:
- Automated compliance reporting: Streamlined workflows generate accurate reports aligned with regulatory requirements, reducing manual burden and turnaround time.
- Generative AI (Gen AI) support: Scalable AI-powered assistants provide insights to enhance debriefing, identify performance gaps, and support long-term planning.
Spotlight on PSPS
Smarter shutdown decisions, powered by data
When wildfire risk rises, utilities face mounting pressure to make Public Safety Power Shutoff (PSPS) decisions that balance safety, service reliability, and regulatory compliance. Our PSPS decisioning dashboard brings together real-time vegetation, weather, asset, and community data to help utilities see exactly when, where, and for how long to de-energize power lines. The platform supports regulatory reporting, tracks impacted infrastructure, and enables fast, data-informed action—ensuring that EOC teams respond with precision when it matters most.
Watch the video to explore the PSPS dashboard in action →
Capabilities
Case study
Elevating emergency response
Logic20/20 partnered with a leading California utility to implement a cloud-based emergency operations platform that enhanced Public Safety Power Shutoff (PSPS) decision-making, improved cross-team coordination, and strengthened overall resiliency.
Insights
Explore our experts’ insights on how utilities are leveraging intelligent technology to enable effective responses in critical situations.
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Let’s talk about emergency operations.