Technology & Communications

Claim your competitive edge


In a competitive marketplace, innovative technology and communications organizations live by a digital-first strategy. Integrated AI and machine learning solutions help companies’ asses customer sentiment, identify the next best action, increase self-service, and make real time recommendations.

Our teams deliver the technical skills, business acumen, and organizational expertise to get even the most ambitious digital strategies up and running quickly—and take them across the finish line.

Our expertise


AI products innovation

Digital products are a key component of innovative organizations; AI and machine learning power automation and create tangible business improvements.

Bottom line: Streamlined processes & cost savings.

Learn more >


Intelligent customer care

AI and machine learning enable faster customer problem resolution, answering FAQs directly and supporting agents through automated assists and voice transcription.

Bottom line: Annual savings upwards of $100 million

Learn more >

Asset management

Manage assets and increase infrastructure resiliency using AI & machine learning with solutions that impact field operations, supply chain, predictive planning.

Bottom line: Increase customer satisfaction & manage costs

Learn more >

Business process outsourcing

Focus on key success drivers while engaging a trusted partner to drive business operations and increase efficiencies in data privacy as a service, marketing operations, and more.

Bottom line: Operational flexibility & streamlined execution

Learn more >


Case Studies

Technology and telecom enterprises serve some of the most sophisticated customers around. Logic20/20 helps ensure they can keep those customers coming back.

Woman using smartphone while drinking coffee in a cafe


Shrinking call center wait times

Digital head


Elevating customer care with AI and machine learning

Wind turbines on a foggy morning


Making business insights more accessible



Our partners provide powerful tools and unmatched support to help you achieve your business goals.

$100 Million

are saved annually through digital solutions

Who we’ve worked with

T-Mobile Logo
Microsoft Logo
Google Logo
Globys Logo
Expedia Logo
Intel Logo
Amazon Logo
Telstra Logo
Smartsheet Logo
Salesforce Logo
Nintendo Logo
Adobe Logo

“We love working with Logic20/20. No matter the type of product or business objectives, they partner with us to create the best possible outcomes. We tackle projects as a focused, unified team, and we can always rely on their creativity and commitment to help us get the job done. Their skill and support continually exceed our expectations."

James Ellison

Sr. Manager, AI
T-Mobile and Social, Product & Technology

What are your challenges? Let’s talk through the solutions.