Automation for
Business Agility

Automation increases resilience and agility

When organizations look to improve agility and resilience, they seek out ways to “do more with less” — a challenge tailor-made for automation.

In a survey of U.S.-based managers, 36 percent of respondents reported spending 3-4 hours per day on administrative tasks. This productivity leak might normally be viewed as an unfortunate inconvenience, but when companies are making an active effort to become more efficient, they can’t afford to ignore the drain. Fortunately, organizations that proactively address productivity gaps place themselves at an advantage. For example, during the 2007–2009 recession, companies that prioritized productivity improvements before the economic downturn were more likely to ascend from the bottom quartile to the top, underscoring the benefits of proactive efficiency measures.

Why automation?

Automating simple, repetitive tasks helps you reduce the risk for errors, speed up process times, and improve employee satisfaction. By adding artificial intelligence and machine learning to the mix — in the form of robotic process automation (RPA) — you can assign even more complex tasks to your digital workforce, further optimizing your use of resources and allowing employees to focus their efforts on more complex, interesting work.

Thanks to AI and machine learning, the simple chatbots of the past have evolved into intelligent virtual assistants that go beyond basic customer interfaces. Organizations across industries are using AI-powered digital workers to streamline help desk support, complex customer service processes, routing, internal FAQ responses, and other formerly labor-intensive areas. Machine learning enables applications to access and analyze huge amounts of data in minutes, resulting in faster, more accurate responses and allowing employees to focus on revenue-generating tasks.