IT as a cost center vs IT as a profit center

IT as a cost center vs IT as a profit center

4-minute read Quick summary: Transforming IT from a cost center to a profit center starts with more strategic business decisions concerning technology. There are parts of IT that are costs, such as vendor-provided platforms, and this may confuse some into lumping all...
Gaining control of enterprise customer data

Gaining control of enterprise customer data

We created a vision of how to handle this SaaS provider’s enterprise customer data—and built a detailed plan for achieving it.   At a glance For a large SaaS provider, lack of a single source of truth for enterprise customers hindered them from capitalizing...
Citizen Developers: Driving Enterprise Automation

Citizen Developers: Driving Enterprise Automation

7-minute read Quick summary: Organizations seeking to generate business value quickly from enterprise automation must catalyze adoption, and it has to involve citizen developers. It’s been over a decade since the concept of digital transformation became integral to...