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The Agile product manager: A catalyst for customer-focused innovation

The Agile product manager: A catalyst for customer-focused innovation

by Shaun Loughney | Oct 8, 2024 | Insight

4-minute read Welcome to our three-part series on the tactical side of Agile transformation, focused on the roles, practices, and approaches that make Agile work. This first article in the series explores the role of the Agile product manager. You can check out the...
What is responsible AI and why does it matter?

What is responsible AI and why does it matter?

by Logic20/20 Consulting | Sep 27, 2024 | Insight

7-minute read Quick summary: How responsible AI fosters ethical, transparent, and trustworthy AI systems to drive innovation while minimizing risks The importance of responsible AI cannot be overstated. Responsible AI ensures that these systems operate in a way that...
How intelligent process automation boosts business efficiency

How intelligent process automation boosts business efficiency

by Logic20/20 Consulting | Jul 26, 2024 | Insight

7-minute read Quick summary: Learn how intelligent process automation combines advanced technologies with automation to streamline workflows, reduce costs, and enhance customer experiences. In today’s fast-paced business environment, staying competitive often hinges...
How IT/OT convergence is optimizing asset management

How IT/OT convergence is optimizing asset management

by Logic20/20 Consulting | Jun 30, 2024 | Insight

Public utilities asset management is a changing field thanks to evolving technologies and analytics capabilities. Whereas information technology (IT) and operational technology (OT) were once separate, the acceleration of digital tools has created an IT/OT...
How AI self-service is transforming customer portals

How AI self-service is transforming customer portals

by Mary Beth Gibson, Lionel Bodin | Jun 26, 2024 | Insight

5-minute read Quick summary: Today’s customers demand quality self-service solutions within customer portals, and AI delivers the capabilities that can help businesses deliver. Driven by expectations of zero-wait convenience, 24/7 availability, and fast response...
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