Automation for
Business Agility

Automation increases resilience and agility

When organizations look to improve agility and resilience, they seek out ways to “do more with less” — a challenge tailor-made for automation.

According to a recent poll, 60 percent of managers spend more than three hours on administrative work every day. This productivity leak might normally be viewed as an unfortunate inconvenience, but when companies are making an active effort to become more efficient, they can’t afford to ignore the drain. Fortunately, organizations that proactively address productivity gaps place themselves at an advantage. For example, by the end of the 2007–2009 recession, 20 percent of companies in the bottom quartile jumped to the top, mainly by focusing on productivity gains before the economy took a downturn.

Why automation?

Automating simple, repetitive tasks helps you reduce the risk for errors, speed up process times, and improve employee satisfaction. By adding artificial intelligence and machine learning to the mix — in the form of robotic process automation (RPA) — you can assign even more complex tasks to your digital workforce, further optimizing your use of resources and allowing employees to focus their efforts on more complex, interesting work.

Thanks to AI and machine learning, the simple chatbots of the past have evolved into intelligent virtual assistants that go beyond basic customer interfaces. Organizations across industries are using AI-powered digital workers to streamline help desk support, complex customer service processes, routing, internal FAQ responses, and other formerly labor-intensive areas. Machine learning enables applications to access and analyze huge amounts of data in minutes, resulting in faster, more accurate responses and allowing employees to focus on revenue-generating tasks.