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Driving utility modernization through an IT/OT Program Management Office

Bridging the gap between modernization and oversight

Logic20/20’s IT/OT Program Management Office (PMO) framework gives utilities organization-wide visibility, measurable results, and traceable compliance across grid modernization programs.

According to the most recent Utility of the Future Survey:

%

of utilities say grid modernization is a priority.

%

feel “little or not at all prepared” and are having trouble getting their grid modernization journey started.

%

say it’s important to have “a single view of what’s going on.”

The challenge

Utilities are feeling increasing pressure to modernize the grid while maintaining reliability and meeting compliance requirements. As information technology (IT) and operational technology (OT) systems merge, oversight can fragment, slowing progress and raising risk.

The most common challenges include:

Siloed decision-making across IT, OT, and business operations

Reactive approaches to compliance and risk management

Limited visibility across platforms and inconsistent reporting

Difficulty linking project outcomes to enterprise and regulatory goals

Without unified governance, even well-funded initiatives struggle to show measurable progress or meet audit requirements—and momentum stalls.

Our IT/OT governance framework for utilities

Logic20/20’s IT/OT PMO offering creates one structure for coordination and accountability across modernization programs. We help utilities build an enterprise-level governance model that ties technology investments to operational goals and regulatory commitments, connecting executives and control center teams under a shared framework.

Our four-phase framework keeps modernization efforts transparent and audit-ready—every step of the way:

1. Engage

Bring IT, OT, and regulatory leaders together to define shared outcomes and success measures.

2. Define

Establish governance structures and map dependencies across systems.

3. Implement

Stand up the PMO with tools and risk management processes that promote accountability.

4. Scale

Standardize reporting, refine performance tracking, and stay aligned with rate-case commitments.

Why partner with Logic20/20?

Deep utility experience

Decades of delivery across grid modernization and compliance programs

Structured governance frameworks

Proven PMO models that connect technology with operations and business outcomes

Full transparency

Consistent metrics and documentation that build confidence with executives and regulators

Sustainable performance

Repeatable models that evolve with your modernization journey

Case study

 

Transforming grid modernization through unified IT/OT oversight

A major U.S. utility launching a multi-year grid modernization effort needed stronger alignment between its IT, OT, and business operations. Independent projects advanced in isolation, creating uncertainty around dependencies, resources, and regulatory timelines.

Logic20/20 helped the utility stand up a cross-functional IT/OT PMO, uniting leadership and control center operations under one governance structure. The new PMO introduced standardized reporting and decision pathways as well as risk tracking that link day-to-day execution to enterprise and regulatory objectives.

The new PMO delivered tangible benefits:

  • Improved predictability across modernization programs
  • Clear visibility into risks and cross-platform dependencies
  • Consistent, audit-ready reporting for regulators
  • A repeatable model for future initiatives
High power electricity poles in urban area connected to smart grid
daytime photo of transmission towers overlaid by abstract image representing digital technology

Insight

 

Governance as the catalyst for IT/OT modernization in utilities

Unified governance turns modernization from a collection of projects into a coordinated enterprise effort. With a clear program management structure, utilities can align technology, operations, and compliance to deliver measurable, lasting outcomes.
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Ready to accelerate your grid modernization with an IT/OT PMO? Let’s talk.

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