Technology & Communications

Claim your competitive edge

In a competitive marketplace, innovative technology and communications organizations live by a digital-first strategy. Integrated AI and machine learning solutions help companies’ asses customer sentiment, identify the next best action, increase self-service, and make real time recommendations.

Our teams deliver the technical skills, business acumen, and organizational expertise to get even the most ambitious digital strategies up and running quickly—and take them across the finish line.

Our expertise

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Intelligent customer care

AI and machine learning enable faster customer problem resolution, answering FAQs directly and supporting agents through automated assists and voice transcription.

Bottom line: Annual savings upwards of $100 million

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Asset management

Manage assets and increase infrastructure resiliency using AI & machine learning with solutions that impact field operations, supply chain, predictive planning.

Bottom line: Increase customer satisfaction & manage costs

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Business process outsourcing

Focus on key success drivers while engaging a trusted partner to drive business operations and increase efficiencies in data privacy as a service, marketing operations, and more.

Bottom line: Operational flexibility & streamlined execution

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AI products innovation

Digital products are a key component of innovative organizations; AI and machine learning power automation and create tangible business improvements.

Bottom line: Streamlined processes & cost savings.

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ESG & SUSTAINABILITY

We work with businesses to develop the processes, structures, and data foundations required to build impactful ESG and sustainability programs.

Bottom line: Improve operations and build customer trust

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Case Studies

Technology and telecom enterprises serve some of the most sophisticated customers around. Logic20/20 helps ensure they can keep those customers coming back.