Collaborative Problem-Solving with Clients

3-minute read

As management consultants at Logic20/20, we operate at the intersection of business and technology, but at our core we are passionate about solving problems. We were founded on the belief that many projects are made too complicated for the problems they are trying to solve. We apply a methodical and structured approach to design simple and elegant solutions for even the most intricate project challenges.

At Logic20/20, we take a human-centered approach to solving business problems. Instead of throwing resources at a problem, we first seek to understand our clients pain points and desired outcomes. We see ourselves as investigators digging deeper to unravel challenges and discover root problems. The key to our approach is partnering with our clients at each stage of the engagement and bringing their team on the journey.

How do we engage with our clients?

FOCUS ON THE BIG PICTURE

Before diving into potential solutions, our team meets with clients to understand the primary challenges and desired outcomes, and how they relate to company-wide goals and industry trends. Whether the goal is to help our clients understand their customers, automate repetitive tasks, predict and increase sales, or increase speed of innovation to market we always start by active listening and focusing on the big picture.

DYNAMIC PROBLEM-SOLVING

Viewing challenges through multiple lenses allows us to be dynamic in problem-solving. Through our collaborative environment, we include input from multiple practice areas with diverse specialties into each engagement. We always lead with customer goals and outcomes and use best practices across our four practice areas in Strategy & Operations, Digital Transformation, Advanced Analytics and Managed Services to support our clients with end-to-end solutions.

PARTNERING AT EACH STEP

We approach each business relationship as a partnership and invest in our consultants, clients and engagements. We focus on creating sustainable and long-lasting solutions that will continue long after project completion. Before we start an engagement, we take the time to fully understand our clients’ challenges and consider the impact of potential solutions to all parts of the business. We enjoy helping our clients implement, iterate, and operationalize strategic initiatives, and get buy in from key stakeholder groups along the way enabling ownership within the organization and long-term success.