In today’s digital landscape, customers demand seamless digital interactions and swift issue resolutions. As customer expectations evolve, the strategic implementation of AI-powered tools can transform the way businesses meet these demands.   

Join Logic20/20’s Lionel Bodin, Senior Director of Digital Transformation and Paul Lee, Senior Manager of Digital Transformation for an exploration of real-world use cases and strategic considerations for integrating AI into your customer experience (CX) strategy. They’ll explore how AI can be implemented to improve interactions with customers, including call center expert assistants and digital customer engagement. These AI tools can lead to faster problem resolutions for your customers along with call-deflection and a reduced time per interaction for your agents.  

Hear these business leaders share how AI-powered tools can create compelling, efficient touchpoints with customers that help differentiate your business and strengthen your customer relationships.  

You’ll learn how to:   

• Identify customer-focused AI use cases: Pinpoint impactful AI implementations for your customers.   
• Understand critical evaluation questions: Discuss the essential questions to ask when assessing new AI tools.  
• Glean strategic implementation insight: Identify when, where, and how to begin incorporating AI-powered solutions within your organization.   
• Articulate KPI impact analysis: Learn how to measure and communicate the impact of AI on key performance indicators related to customer experience.   
• Enhance customer care with AI: Discover strategies to leverage AI in the cloud to improve customer care.