OT Business Integrator for Utilities
Aligning workstreams for OT system implementation
Logic20/20’s OT Business Integrator helps utilities coordinate the business and operational work behind complex OT system implementations. By connecting decisions, processes, organizational readiness, testing, and operational support, we help teams maintain alignment as they prepare for system launch.
Growing demand and aging infrastructure are increasing the pressure on utilities to modernize the systems that support grid operations.
The challenge
Utilities are introducing and evolving OT systems while managing increasingly complex operational requirements. Systems such as energy management systems (EMS), advanced distribution management systems (ADMS), outage management systems (OMS), and distributed energy resource management systems (DERMS) span multiple teams, vendors, processes, and operational boundaries.
A decision in one workstream can affect system configuration, business processes, workforce readiness, testing, cutover, and post-go-live support. When these dependencies aren't visible across the program, gaps can persist even as individual teams complete their work, creating the potential for delays, added costs, and risks to critical commitments.
The most common challenges include:
Unclear ownership, decision rights, and escalation paths across teams and vendors
Disconnected workstreams and limited visibility into dependencies
Delayed business process development and workforce readiness
Gaps between technical testing, operational readiness, and cutover planning
Preparing the organization for OT system go-live
OT system readiness depends on coordinated preparation across business processes, workforce readiness, testing, cutover, and operational support. Each area must reflect the system capabilities and operating requirements planned for launch.
Logic20/20’s OT Business Integrator coordinates this work across utility teams, system integrators, platform vendors, and other partners. We clarify responsibilities, address gaps across implementation activities, and prepare business processes and teams for system deployment with minimal operational disruption.
Our approach spans five areas critical to go-live readiness:
1. Program management and governance
Establish clear ownership, decision rights, integrated planning, reporting, and risk management across teams and partners.
Explore our approach to IT/OT program management and governance.
2. Change management and adoption
Prepare impacted teams for new responsibilities and ways of working through change planning, communications, training, and readiness activities.
3. Business process design
Translate operating requirements into future-state workflows with clearly defined roles, decisions, system interactions, and handoffs.
4. Testing coordination
Connect technical testing with business processes and utility acceptance to validate system and operational readiness.
5. Cutover and go-live support
Coordinate runbooks, readiness checkpoints, communications, and support plans to prepare teams for system launch and minimize operational disruption.
Why partner with Logic20/20?
Deep utility experience
Hands-on experience supporting complex utility OT programs, including DERMS implementations
Business and technology expertise
Our teams keep system requirements grounded in business processes and operational needs.
Cross-functional leadership
Experience working across utility teams, system integrators, platform vendors, and partners supports clear ownership and timely decision-making
Implementation lifecycle experience
Practical experience spanning governance, process design, organizational readiness, testing, cutover, and post-go-live support
Insight
OT business integration: Aligning teams for a successful system launch
Learn practical approaches for coordinating decisions, processes, business readiness, testing, and cutover planning to maintain alignment as OT systems move toward launch.
Ready to prepare your teams and processes for OT system launch? Let’s talk.