At a glance:

Logic20/20 worked with Smartsheet to help them dig into their processes and resources, identify the gaps, and develop a solution that was scalable and efficient.

Customer Challenge

Smartsheet did not have many defined processes for consistently managing consulting projects from sales to completion. They also needed resources for identifying and building custom integration programs and solutions.

Approach and Solution:

Logic20/20 team:

Conducted internal assessments and developed a more mature consulting workflow
Recommended architectural and functional improvements for the tool API.
Acted as supplemental consultants to test the system and support the existing consulting team.

Value and Benefits – “the wins”

Logic20/20 drove the development and definition of a more mature consulting workflow to help Smartsheet address their needs.

New workflow improves the consulting process and includes SOWs, scoping, requirements gathering, and improved API functionality; generated $300k in revenue by supporting the consulting process lifecycle.

About Smartsheet

Founded in 2006, Smartsheet is the world’s leading software-as-a-service (SaaS) platform for managing and automating collaborative work. Over 69,000 brands and over 50% of the Fortune 500 use Smartsheet to help them accelerate business execution and address the volume and velocity of today’s collaborative work.


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