Coffee Chat with Alena LaScola, Manager – San Francisco, CA
5-minute readWelcome to our Coffee Chat series, where we get to know the “Logicians” who make Logic20/20 a great place to work. Today, we’re sitting down with... Read more.
Goodbye omnichannel service, hello optichannel strategy
5-minute readQuick summary: Customer service organizations are shifting from omnichannel service to an optichannel approach, streamlining interactions to focus on... Read more.