Enhance customer experiences: GenAI’s self-service growth
6-minute readQuick summary: Generative AI is enhancing customer portals and other self-service tools through advanced interactive capabilities.
Since the first ... Read more.
Customer Service Strategy Template Insight
Download the Logic20/20 customer service strategy template to assess your current support environment and build a roadmap for the future.... Read more.
The Great Resignation and technical debt: finding a way forward
The Great Resignation has underscored the impact that technical debt can have on the ability to respond quickly to business drivers.... Read more.
Maximizing ROI of low-code development: a practical assessment
Low-code/Salesforce teams can deliver considerable cost savings and shorten development timeframes—if they’re designed strategically.... Read more.
Crafting Your Customer Service Strategy: Essential Insights
How a customer service strategy helps you navigate the complexities of today’s customer care environment and achieve your organization’s objectives... Read more.
5 must-have features for your CLM platform
How to know if you’re ready to implement a contract lifecycle management (CLM) software, and 5 features to look for in your next platform... Read more.
High tNPS and customer service
How conversational messaging can help businesses achieve high tNPS scores for their customer service offerings... Read more.
Meeting sky-high customer service expectations: Are your teams & tech ready?
Like what you see?Amit Unadkat is a Manager of Digital Transformation with extensive experience in robotic process automation, virtual assistants, business p... Read more.
Chatbots, virtual assistants, and virtual agents: how to navigate the neighborhood of robotic helpers
Learn the key differences between chatbots, virtual assistants, and virtual agents and how each can benefit businesses.... Read more.
Virtual Agents in Customer Service: Managing Costs
Virtual agents lower customer service costs by reducing agent training costs and improving speed and quality of issue resolution.... Read more.