Virtual agents in customer service: improving care while managing costs
Virtual agents lower customer service costs by reducing agent training costs and improving speed and quality of issue resolution.... Read more.
Webinar: Unlock real Agile transformation
Join us at our upcoming webinar, "Unlocking real Agile transformation: change management is the key"... Read more.
Customer Service Strategy Template
Download the Logic20/20 customer service strategy template to assess your current support environment and build a roadmap for the future.... Read more.
The Great Resignation and technical debt: finding a way forward
The Great Resignation has underscored the impact that technical debt can have on the ability to respond quickly to business drivers.... Read more.
Maximizing ROI of low-code development: a practical assessment
Low-code/Salesforce teams can deliver considerable cost savings and shorten development timeframes—if they’re designed strategically.... Read more.
Why your company needs a customer service strategy
How a customer service strategy helps you navigate the complexities of today’s customer care environment and achieve your organization’s objectives... Read more.
5 must-have features for your CLM platform
How to know if you’re ready to implement a contract lifecycle management (CLM) software, and 5 features to look for in your next platform... Read more.