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Elevating customer service experiences: AWS Connect’s data delivery for generative AI platforms

Elevating customer service experiences: AWS Connect’s data delivery for generative AI platforms

by Logic20/20 Consulting | Nov 21, 2023 | Insight

4-minute read Quick summary: Generative AI–based tools can deliver the efficient, personalized experiences today’s customers demand—if they’re well trained on high-quality data. AWS Connect enables customer service organizations to feed AI platforms with call...
3 ways AI is elevating customer self-service portals

3 ways AI is elevating customer self-service portals

by Mary Beth Gibson, Lionel Bodin | Jun 26, 2023 | Insight

5-minute read Quick summary: Today’s customers demand quality self-service solutions within customer portals, and AI delivers the capabilities that can help businesses deliver.   Driven by expectations of zero-wait convenience, 24/7 availability, and fast...
The AI call center: How artificial intelligence empowers customer service reps to generate revenue

The AI call center: How artificial intelligence empowers customer service reps to generate revenue

by Paul Lee | May 9, 2023 | Insight

4-minute read Quick summary: AI call center tools enable customer service organizations to empower their reps and evolve from cost centers to revenue generators. Contents Meet your new sales force 6 AI call center use cases for empowering customer service reps to...
Improve sales forecasting and quota setting with AI and machine learning

Improve sales forecasting and quota setting with AI and machine learning

by Nick Maddock | Jan 17, 2023 | Insight

7-minute read Quick summary: Artificial intelligence (AI) and machine learning (ML) help businesses take some of the guesswork out of their sales forecasting and sales quota setting.    Accurate sales forecasting provides organizations with a solid foundation for...
4 ways businesses will evolve the customer experience—and make it more enjoyable—in 2023

4 ways businesses will evolve the customer experience—and make it more enjoyable—in 2023

by Amit Unadkat | Jan 3, 2023 | Insight

7-minute read Quick summary: In 2023, look for businesses to leverage intelligent technologies and find new ways to operationalize their data in creating enjoyable customer experiences.   In 2022, as the worst of the pandemic retreated further into the rearview...
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