Virtual Agents in Customer Service: Managing Costs

Virtual Agents in Customer Service: Managing Costs

4-minute read Every year, businesses spend about $1.3 trillion addressing the 265 billion customer service requests that flow into contact centers—an average of 726 million per day. Since AI in customer service lowers costs, implementing AI-driven solutions can make a...
Technology Tools for Enhanced Customer Service

Technology Tools for Enhanced Customer Service

6-minute read Consumers’ expectations of the customer service experience have been rising steadily for the past several years—and the escalation continues. In a recent survey by Microsoft, 55 percent of consumers said they have higher expectations of customer...