Case study: Streamlining telecom finance

Case study: Streamlining telecom finance

6-minute read Snapshot When a telecom enterprise’s financial team needed to accelerate the migration of their legacy accounting system to the cloud, they partnered with Logic20/20. Our team of senior architects, developers, and accounting subject-matter experts (SMEs)...
How AI helps customer service reps

How AI helps customer service reps

4-minute read Quick summary: Call center AI tools enable customer service organizations to empower their reps and evolve from cost centers to revenue generators. Contents Meet your new sales force Will AI replace call center agents? 10 AI call center use cases for...
The Impact of Edge Computing and 5G on Utility Grids

The Impact of Edge Computing and 5G on Utility Grids

2-minute read Not so long ago, utility companies would check a customer’s meter once a month—12 times a year. Today data can feed in from smart meters every 15 minutes, totaling over 35,000 readings per meter per year.   Every day, IoT devices and other smart...
Elevating Customer Care: AI & Machine Learning

Elevating Customer Care: AI & Machine Learning

5-minute read Snapshot When a telecommunications enterprise that’s already famous for their customer service wanted to up their game, they turned to Logic20/20. Our team met the challenge with call center AI and machine learning (ML) solutions built on AWS that enable...