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Case study: Enhancing builder services with an advanced digital portal
4-minute readSnapshot
A large West Coast utility recognized the need to improve service customer experiences for builders and contractors. They partnered with L... Read more.
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The Agile PMO: Building a foundation for success
Proven strategies for establishing an Agile PMO to become more responsive to change and to deliver value to customers faster... Read more.
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Agile PMO: Building and defining the mission
Establishing the mission for your Agile PMO is the first step in setting your program management office up for success.... Read more.
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Enhancing customer experience: AI in self-service portals
5-minute readQuick summary: Today's customers demand quality self-service solutions within customer portals, and AI delivers the capabilities that can help busi... Read more.
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Change management trends to watch in 2021
Three change management trends that are reshaping strategies as we look ahead to 2021... Read more.
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Leading digital transformation in the utility industry
How Logic20/20 helped a large utility company implement front-end and back-end improvements to propel them towards digital transformation... Read more.