High tNPS and customer service

High tNPS and customer service

7-minute read “Based on your recent experience, how likely are you to recommend Acme to a friend on a scale from 0 to 10?” This is the million-dollar question—literally! A customer’s answer to this question contributes to a company’s overall transactional...
Virtual Agents in Customer Service: Managing Costs

Virtual Agents in Customer Service: Managing Costs

4-minute read Every year, businesses spend about $1.3 trillion addressing the 265 billion customer service requests that flow into contact centers—an average of 726 million per day. Since AI in customer service lowers costs, implementing AI-driven solutions can make a...