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Author: Liz Gillette

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  • Liz Gillette
    Liz Gillette
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Insight

Meeting sky-high customer service expectations: Are your teams & tech ready?

by Amit Unadkat, Liz Gillette, Alexis Greenwood, Lionel Bodin, Vinod Perla December 16, 2020 0
Read more.
Automation Customer Experience (CX) Customer Service Webinar
customer engaged in chat with a service representative on a mobile device
Insight

Scaling digital messaging to improve customer care

by Liz Gillette December 3, 2019 0
Liz Swary discusses one of Logic20/20's projects that involved scaling digital messaging tools to improve customer care.... Read more.
Case Study Case Study Telecom Customer Experience (CX) Customer Service Digital Transformation Telecom
Insight

DataOps: Bridging DevOps Practices with Analytics

by Liz Gillette October 9, 2018 0
Insights from properly managed data can help you create new sources of revenue, increase efficiency, improve customer experience, and answer business questions.... Read more.
Advanced Analytics Digital Transformation

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Seattle, WA 98134
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