Enhancing partner experiences with standardized APIs

Enhancing partner experiences with standardized APIs

Snapshot Our client, a nationwide telecommunications enterprise, relies on a network of retail partners to increase the availability of their services to customers. The lack of a standardized activation platform was hampering these partnerships by slowing down...
Elevating customer care with AI and machine learning

Elevating customer care with AI and machine learning

5-minute read Snapshot When a telecommunications enterprise that’s already famous for their customer service wanted to up their game, they turned to Logic20/20. Our team met the challenge with advanced artificial intelligence (AI) and machine learning (ML) solutions...
Scaling digital customer experiences

Scaling digital customer experiences

Snapshot   Logic20/20’s telecom partner wanted to improve customer experiences and accelerate innovation by optimizing their customer care infrastructure. We built new platforms and tools that enabled over 20 million customer care chats with better-informed...