Customer Experience Management: Enhancing Satisfaction
Customer Service Platforms compare to traditional customer service as smartphones compare to beepers.... Read more.
GDPR compliance: What U.S. businesses need to know
Jill Reber discusses GDPR compliance for US companies, including three questions companies should ask to prepare.... Read more.
Powerline inspection drones plus AI: Future of utility asset management
Quick summary: Utilities are facing increasing pressures to upgrade their asset management operations, and the combination of drone technology and artificial intelligence... Read more.
CCPA compliance: What businesses need to know
Data privacy compliance and readiness don't have to break the bank. Here are tips on how to get ready without going over budget.... Read more.
Planning for net-zero with renewable energy sources and DERs
How U.S. utilities are taking the first steps towards net zero: integrating utility-scale renewables and distributed energy resources (DERs) into a rigid, outdated... Read more.
Unlocking Salesforce ROI: How (and why) to establish a Salesforce center of excellence
Salesforce center of excellence (CoE) strategies and best practices that can empower an organization to harness the full power of the platform, turning challenges... Read more.
