3-minute read
How one Logic20/20 manager turned fragmented AI efforts into a firm-wide transformation offering and helped clients build the kind of change that sticks
For many organizations, AI adoption has followed a familiar and frustrating pattern: a handful of tools deployed, some early wins celebrated, and then a plateau. Transformation never quite materializes despite the technology being in place. Claire Raskob recognized that pattern early and set out to design a way through it.
Claire is a Senior Manager in Logic20/20's Digital Strategy & Transformation practice, specializing in the human side of enterprise change. With more than 10 years of experience leading organizational transformations, she has built a reputation for turning complex, multi-stakeholder initiatives into structured, sustainable programs. Her selection as a Consulting Magazine 2026 Top Consultant in Strategy & Transformation reflects the scope and impact of that work.
"Claire's combination of vision and execution discipline facilitated the design of a cohesive offering that integrates lessons learned across the firm. Her innovative use of gamification is a differentiator in our approach compared to standard change frameworks, and her work reflects clear thought leadership in how organizations prepare their workforce for AI."
— Lionel Bodin, Managing Director, Digital Strategy & Transformation
Building the offering
The recognition centers on Claire's creation of Logic20/20's AI Transformation and Workforce Enablement offering, a strategic framework designed to move organizations from early AI experimentation to enterprise-wide adoption. Before the offering existed, consulting teams across the firm were working with clients to navigate effective AI implementation, but lacked a shared framework to bring the collective insights of the firm to deliver on this challenge. Claire saw the gap and proposed a solution.
Working in close collaboration with Logic20/20's COO and other executive leaders, Claire developed a framework grounded in real-world client experience across the utility, technology, and public sectors. The offering deliberately centers people and process alongside technology, a direct response to the pattern she observed in clients struggling to turn AI pilots into lasting change. To go beyond standard change management approaches, Claire embedded gamification strategies designed to spark creativity and build habits for new ways of working.
The internal rollout was equally rigorous. Claire trained 95 percent of Logic20/20's sales team and consulting leaders on the offering's methodology, coached teams on tailoring it across industries, and developed a comprehensive suite of reusable delivery templates and KPIs to ensure consistent, measurable execution across engagements.
Outcomes that compound
Within its inaugural year, the offering generated new client engagements across multiple sectors, including net-new clients, and every client to date has expressed interest in continuing to work with Logic20/20. The financial impact was direct and measurable, and the firm's positioning in AI transformation was meaningfully strengthened.
"Claire's combination of vision and execution discipline facilitated the design of a cohesive offering that integrates lessons learned across the firm," said Lionel Bodin, Managing Director of Digital Strategy & Transformation at Logic20/20. "Her innovative use of gamification is a differentiator in our approach compared to standard change frameworks, and her work reflects clear thought leadership in how organizations prepare their workforce for AI."
What drives the work
For Claire, the most meaningful moments in consulting occur at critical inflection points in a client’s work, when the work of building trust, listening carefully, and translating complexity into a clear path forward makes a real difference. One of her proudest professional achievements to date was earning the confidence of a skeptical executive stakeholder during a high-stakes, multi-department transformation, not by winning the argument, but by ensuring that person felt heard and trusted the team's judgment. Claire brings this people-centered approach to every engagement.
Dive deeper into each consultant's work and what drives them
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