ESG reporting: Understanding its importance and benefits
10-minute readQuick summary: A deep dive into the significance of environmental, social, and governance (ESG) reporting, the benefits it offers for businesses, ... Read more.
How IT/OT convergence is optimizing asset management
The IT/OT convergence is optimizing asset management in the utilities industry. IoT and analytics can improve monitoring, diagnostics, and predictions.... Read more.
Customer Experience Management: Enhancing Satisfaction
Customer Service Platforms compare to traditional customer service as smartphones compare to beepers.... Read more.
Essential elements of a successful data strategy
10-minute readQuick summary: Essential elements for building a successful data strategy that unlocks the organization’s full potential and drives sustained gr... Read more.
Powerline inspection drones plus AI: Future of utility asset management
Quick summary: Utilities are facing increasing pressures to upgrade their asset management operations, and the combination of drone technology and artificial in... Read more.
Planning for net-zero with renewable energy sources and DERs
How U.S. utilities are taking the first steps towards net zero: integrating utility-scale renewables and distributed energy resources (DERs) into a rigid, outda... Read more.
Unlocking Salesforce ROI: How (and why) to establish a Salesforce center of excellence
Salesforce center of excellence (CoE) strategies and best practices that can empower an organization to harness the full power of the platform, turning challeng... Read more.
Elevating customer service: AWS Connect and generative AI
4-minute readQuick summary: Generative AI–based tools can deliver the efficient, personalized experiences today’s customers demand—if they’re well train... Read more.
Integrated utility strategy for optimal investments
Download our e-book An integrated utility strategy for optimal investment options... Read more.
Case study: Offering utility customers a better online experience
We transformed this utility’s "My Account" site to create an engaging online experience for all customers—including those with disabilities.... Read more.