Harness the power of conversational AI for customer service
10-minute readQuick summary: Learn what conversational AI for customer service is and how it can benefit your business by boosting efficiency and customer satisfaction.
Conversational... Read more.
ESG reporting: Understanding its importance and benefits
10-minute readQuick summary: A deep dive into the significance of environmental, social, and governance (ESG) reporting, the benefits it offers for businesses, and... Read more.
What is responsible AI and why does it matter?
7-minute readQuick summary: How responsible AI fosters ethical, transparent, and trustworthy AI systems to drive innovation while minimizing risks
importance of... Read more.
How intelligent process automation boosts business efficiency
7-minute readQuick summary: Learn how intelligent process automation combines advanced technologies with automation to streamline workflows, reduce costs, and enhance... Read more.
How IT/OT convergence is optimizing asset management
The IT/OT convergence is optimizing asset management in the utilities industry. IoT and analytics can improve monitoring, diagnostics, and predictions.... Read more.
Digital transformation in utilities: Powering the future of energy and innovation
7-minute readQuick summary: Digital transformation in utilities is revolutionizing the energy sector by enhancing efficiency, sustainability, and customer satisfaction... Read more.
Customer Experience Management: Enhancing Satisfaction
Customer Service Platforms compare to traditional customer service as smartphones compare to beepers.... Read more.
Essential elements of a successful data strategy
10-minute readQuick summary: Essential elements for building a successful data strategy that unlocks the organization’s full potential and drives sustained growth
Data... Read more.
GDPR compliance: What U.S. businesses need to know
Jill Reber discusses GDPR compliance for US companies, including three questions companies should ask to prepare.... Read more.
Powerline inspection drones plus AI: Future of utility asset management
Quick summary: Utilities are facing increasing pressures to upgrade their asset management operations, and the combination of drone technology and artificial intelligence... Read more.