Snapshot Microsoft needed to optimize content management for their B2B partner network. We created a new operating model to streamline processes, improve agility, and optimize technology. We also dedicated a team to serve as PMO for Microsoft’s partner...
At a glance Our clients in Microsoft’s retail division wanted to deepen their understanding of customer satisfaction across the buyer’s journey. Logic20/20 delivered a repeatable Customer Journey Mapping framework encompassing data capture and advanced analytics that...
At a glance: We worked with Microsoft to develop methods for understanding Office online performance metrics. Microsoft and EDS jointly sell and deliver enterprise cloud communications and collaboration services, and wanted to understand campaign performance at a more...
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