Case Study: Driving Agile transformation for a utility IT team

4-minute read

Leading the way in energy infrastructure

A leading California-based energy infrastructure company with over 20,000 employees, our client delivers energy solutions to more than 40 million consumers. The organization has taken on a leading role in shaping the future of global energy through investments in new infrastructure and decarbonization initiatives. In recent years, they have received numerous awards recognizing their commitments to corporate responsibility, diversity and inclusion, sustainability, and philanthropy.

Initiating the Agile transformation journey

A few years earlier, the organization had embarked on a journey of Agile transformation for their IT teams. The initiative encompassed an enterprise-wide assessment, resulting in the creation of a custom Agile framework aimed at

• Accelerating value delivery
• Enhancing service to ratepayers
• Improving productivity
• Increasing transparency
• Improving decision making to ensure investments align with the larger organization’s vision

Leaders of individual IT teams were given the flexibility to guide their transformations at a pace that best suited their individual contexts.

As the transformation unfolded, each team implemented its own approach to the framework and progressed towards Agile maturity at a different pace. Given the depth of interdependencies across the IT organization, this diversity in approaches gave rise to a series of operational challenges. The enterprise recognized the need for an initiative to bring all teams into alignment and achieve a consistent level of Agile maturity and adoption.

Guiding Agile transformation, one team at a time

Logic20/20 deployed multiple teams and Agile experts across our client’s organization to guide their IT teams, evangelizing the framework’s principles and demonstrating how successful Agile organizations operate day to day.

Some of our client’s IT teams are already advanced on their Agile journey, requiring nuanced support to further refine their skills and processes. Others are still at the starting line, needing comprehensive assessments to identify the right team structures and pilot projects that can set them on the path to Agile success. Our experts are conducting thorough assessments, offering tailored recommendations for strategic roadmaps, and guiding each IT team based on its unique needs, pain points, and Agile maturity level.

In collaborating with our client’s Lean Agile Center of Excellence (LACE), we mirrored its structure within our own team, ensuring that valuable lessons learned and best practices are continuously shared and applied across the board. This collaborative ecosystem is vital in promoting a cohesive, informed approach to Agile transformation.

Effective change management is a vital component of our strategy. Tapping into the expertise of Logic20/20’s own change management professionals, our team is helping ensure that our client’s transition to Agile is not just a procedural change but a cultural shift, embraced and sustained by all involved. Through this comprehensive, people-centered approach, we play an essential role in guiding our client towards a more nimble, resilient, and collaborative IT organization.

Achieving transformative outcomes

Through our strategic partnership and tailored Agile transformation efforts, we’ve enabled significant improvements in the operational efficiency and transparency of our client’s IT teams. By introducing and embedding Agile best practices, we’ve helped to streamline operations and foster a culture of continuous improvement and collaboration across the organization. Stakeholders now have a clearer insight into the development process, fostering trust and collaboration between teams.

The adoption of Agile methodologies has led to more predictable work behaviors. Stakeholders are now equipped to make more informed decisions regarding requirement prioritization and workload distribution. This predictability is grounded in historical productivity data and various agility metrics, allowing for more strategic planning and allocation of resources.

The visible benefits and improvements in team performance and project outcomes have solidified stakeholder support for the Agile approach. This endorsement is crucial for sustaining and scaling Agile practices across the organization, ensuring that the enterprise continues to reap the benefits in terms of efficiency, productivity, and stakeholder satisfaction.

Our collaboration with this utility enterprise has not only achieved the initial goals of their Agile transformation, but also laid a solid foundation for ongoing growth, innovation, and excellence in serving their communities.

Fostering a resilient and Agile IT ecosystem

Our client’s Agile transformation journey is enabling operational efficiencies and a significant cultural shift within their IT organization. Logic20/20’s approaches to Agile development set our client up with the tools they needed and helped create a culture of empowerment, where teams can feel confident in being self-driven while remaining aligned with stakeholder goals and priorities.

By tailoring Agile best practices to the unique needs of each team, Logic20/20 has helped foster an environment of continuous improvement, transparency, and collaboration that aligns with the enterprise’s strategic goals.