Webinar: Trusted AI in Action: Designing Proactive Notifications to Reduce Call Drivers with Confidence

AI in utilities is evolving from a back-end efficiency tool to a strategic enabler of customer trust. In this on-demand webinar, Logic20/20 experts Adam Cornille and Amit Unadkat explore how utility providers can harness trusted AI to reduce inbound call volumes, anticipate customer needs, and build lasting confidence in digital solutions.

Our thought leaders explore how responsibly deployed AI—paired with agile governance and continuous monitoring—can help your team reduce costs, improve customer satisfaction, and strengthen your organization’s reputation for transparency.

Watch Trusted AI in Action: Designing Proactive Notifications to Reduce Call Drivers with Confidence today and learn how to

• Design proactive solutions with purpose using speech/text analytics and predictive modeling to identify call drivers and deliver tailored notifications.
• Govern AI responsibly with agile frameworks that track regulatory and reputational risk while ensuring compliance.
• Supervise for trust and transparency by continuously monitoring AI systems for fairness, clarity, and customer alignment.
• Measure holistic impact by linking proactive AI use to improved KPIs such as first-contact resolution (FCR), net promoter score (NPS), and customer satisfaction (CSAT).
• Strengthen utility-customer bonds by building a service model rooted in anticipation, responsiveness, and trust.