36-minute presentation
Quick summary: Discover how utility leaders can transform customer experience with advanced journey mapping techniques and AI-driven strategies. Logic20/20’s Solution Manager Shaun Loughney and Manager Tom Cunnie examine the differences between customer, persona, and user journey maps, see real-world examples, and explore how AI is reshaping engagement, personalization, and operational efficiency.
PLAYBOOK
The AI Executive Playbook: A practical guide to scaling enterprise AI
Created for C-suite leaders, our playbook distills real-world experience into a practical framework for driving enterprise-wide AI momentum.
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Shaun Loughney is Logic20/20’s Solution Manager.
Tom Cunnie is a Manager in Logic20/20’s Digital Strategy & Transformation practice.