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A utility’s path to smarter outage notifications

A utility’s path to smarter outage notifications

by Logic20/20 Consulting | May 1, 2025 | Insight

Snapshot A major utility set out to overhaul how it communicates with customers during service outages. The organization faced increasing regulatory pressure, heightened wildfire risk, and rising customer expectations for how information surrounding outages—planned,...
Case study: Enhancing communications with streaming technology

Case study: Enhancing communications with streaming technology

by Michael Cohen | Aug 20, 2024 | Insight

3-minute read Snapshot A large West Coast utility was aiming to transform its outage communication strategy by delivering timely and accurate updates through customers’ preferred channels. By partnering with Logic20/20, the utility sought to enhance customer...
Case study: Digital transformation of aerial imagery asset inspection

Case study: Digital transformation of aerial imagery asset inspection

by Scott Nelson | May 3, 2024 | Insight

4-minute read Snapshot In the aftermath of a series of wildfires caused by aging infrastructure, one utility company began a systematic inspection process using images captured by drones and helicopters to identify maintenance needs before they become a problem. A...
Case study: Enhancing builder services with an advanced digital portal

Case study: Enhancing builder services with an advanced digital portal

by Mary Beth Gibson | Apr 30, 2024 | Insight

4-minute read Snapshot A large West Coast utility recognized the need to improve service customer experiences for builders and contractors. They partnered with Logic20/20 to develop a responsive, UX-optimized builder services portal to consolidate service applications...
Case Study: Driving Agile transformation for a utility IT team

Case Study: Driving Agile transformation for a utility IT team

by Melanie Tran | Feb 27, 2024 | Insight

4-minute read Snapshot A major utility parent company, undergoing an enterprise-wide Agile transformation, needed to standardize approaches to Agile product development across the teams that make up its IT organization. Logic20/20 is assessing each team’s needs,...
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