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Customer service transformed: a powerful business growth driver

Customer service transformed: a powerful business growth driver

by Amit Unadkat, Tejan Gabisi | May 19, 2022 | Insight

8-minute read Quick summary: By leveraging customer service as a business growth driver, organizations uncover opportunities to increase revenues, improve customer trust and loyalty, and create competitive advantages. Driven by escalating customer expectations,...
Validating vegetation management plans for WMP compliance

Validating vegetation management plans for WMP compliance

by Logic20/20 Consulting | Mar 4, 2022 | Insight

Snapshot   Safety is the top value of one of our California-based utility clients. As part of their state-mandated Wildfire Mitigation Plan (WMP), the utility needed to provide additional data insights to prove that actions taken within their vegetation...
Cloud-based machine learning for wildfire prevention

Cloud-based machine learning for wildfire prevention

by Logic20/20 Consulting | Mar 3, 2022 | Insight

Snapshot   To predict and mitigate wildfire risk, utilities companies prioritize maintenance schedules using machine learning and computer vision. The computations and monitoring required for this work are intense, expensive, and complex. One California-based...
Reinventing the online customer experience

Reinventing the online customer experience

by Logic20/20 Consulting | Jun 6, 2021 | Insight

  We re-platformed a utility company’s outdated website to improve UX, compliance, and accessibility   At a glance A regional gas company had an outdated 800-page website that left its customers under-served and raised accessibility issues that could...
Cloud-based machine learning for wildfire prevention

Using computer vision to help utilities prevent wildfires

by Logic20/20 Consulting | Mar 19, 2021 | Insight

2-minute read As a developer, I always appreciate having the chance to do work that can make a real difference in the world—that can help save lives, prevent hardship, or help the environment. In my current role, I have the chance to contribute a project that meets...
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