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How IT/OT convergence is optimizing asset management

How IT/OT convergence is optimizing asset management

by Logic20/20 Consulting | Jun 30, 2024 | Insight

Public utilities asset management is a changing field thanks to evolving technologies and analytics capabilities. Whereas information technology (IT) and operational technology (OT) were once separate, the acceleration of digital tools has created an IT/OT...
How AI self-service is transforming customer portals

How AI self-service is transforming customer portals

by Mary Beth Gibson, Lionel Bodin | Jun 26, 2024 | Insight

5-minute read Quick summary: Today’s customers demand quality self-service solutions within customer portals, and AI delivers the capabilities that can help businesses deliver. Driven by expectations of zero-wait convenience, 24/7 availability, and fast response...
AI desktop inspection: Transforming utility asset management

AI desktop inspection: Transforming utility asset management

by Jeff Lovington, Scott Nelson | Jun 25, 2024 | Insight

7-minute read Quick summary: AI-powered desktop inspections enhance utility asset management and predicitve maintenance by improving accuracy, efficiency, and safety through advanced approaches using drones and computer vision. In the mission to effectively manage...
Resolving the “build vs. buy” software conundrum

Resolving the “build vs. buy” software conundrum

by Mark Bauman (guest author), Adam Cornille, Alexander Johnson | Jun 18, 2024 | Insight

5-minute read Quick summary: Customization partnerships blend the efficiency of pre-built platforms with tailored modifications, offering a cost-effective, agile solution to the “build vs. buy” dilemma in enterprise software. When the need arises for a new enterprise...
Multicloud vs. hybrid cloud: Decision guide for utilities

Multicloud vs. hybrid cloud: Decision guide for utilities

by Pradeep Balaji | Jun 11, 2024 | Insight

9-minute read Quick summary: How to choose the right cloud strategy—multicloud or hybrid cloud—to meet your utility’s specific needs The energy and utilities industry is undergoing a digital transformation, driven by renewable energy integration, smart grids, customer...
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