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Understanding AI agents: Their role and impact in today’s world

Understanding AI agents: Their role and impact in today’s world

by Logic20/20 Consulting | Dec 9, 2025 | Insight

Executive summary: AI agents are becoming a practical solution for organizations looking to streamline operations, improve decision-making, and deliver faster, more consistent customer experiences. These autonomous systems interpret information, reason through...
Global AI, local meaning: Leading with cultural awareness

Global AI, local meaning: Leading with cultural awareness

by Michael Ashby | Dec 4, 2025 | Insight

3-minute read Executive summary: As AI systems like large language models expand globally, cultural sensitivity is becoming a critical success factor. This article explores five key challenges—ranging from linguistic nuance to moral framing—that can erode user trust...
Virtual agents in customer service: improving care while managing costs

Virtual agents in customer service: improving care while managing costs

by Alexis Greenwood | Dec 1, 2025 | Insight

4-minute read Every year, businesses spend about $1.3 trillion addressing an estimated 265 billion customer service requests that flow into contact centers, an average of more than 700 million interactions per day. At that scale, even modest efficiency gains...
Scaling AI starts here: 5 foundations every enterprise needs

Scaling AI starts here: 5 foundations every enterprise needs

by Tom Cunnie | Oct 28, 2025 | Insight

Executive summary: To scale AI with lasting impact, enterprises need more than ambition—they need readiness. This article explores five foundational focus areas that enable organizations to move beyond pilots and turn AI into a sustainable, enterprise-wide capability....
Agentic AI in action: Lessons from building the Advanced Voice Assistant

Agentic AI in action: Lessons from building the Advanced Voice Assistant

by Lada Kesseler | Oct 21, 2025 | Insight

Executive summary: Discover how Logic20/20’s Advanced Voice Assistant (AVA) prototype demonstrates agentic AI in action—turning complex, manual reporting into guided, conversational workflows. This case study reveals practical lessons for designing, testing, and...
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