Scaling digital customer experiences

Scaling digital customer experiences

Snapshot   Logic20/20’s telecom partner wanted to improve customer experiences and accelerate innovation by optimizing their customer care infrastructure. We built new platforms and tools that enabled over 20 million customer care chats with better-informed...
Global partner marketing

Global partner marketing

Snapshot   Microsoft needed to optimize content management for their B2B partner network. We created a new operating model to streamline processes, improve agility, and optimize technology. We also dedicated a team to serve as PMO for Microsoft’s partner...
Gaining control of enterprise customer data

Gaining control of enterprise customer data

We created a vision of how to handle this SaaS provider’s enterprise customer data—and built a detailed plan for achieving it.   At a glance For a large SaaS provider, lack of a single source of truth for enterprise customers hindered them from capitalizing...