Improving accessibility, improving UX

Improving accessibility, improving UX

Utility website redesign lowers support costs and improves experience for all users. At a glance When a regional utility needed to improve digital accessibility across several customer-facing websites, they contacted us. Customer challenge Our client was facing...
Securing access to sensitive health data

Securing access to sensitive health data

Coordinating the implementation of an authentication proxy solution to secure access to sensitive health data.   At a glance A wellness product manufacturer needed help planning and coordinating efforts among multiple internal organizations to implement an...
Customer Stories: Reducing time to market

Customer Stories: Reducing time to market

4-minute read Description: Many people choose a career in the healthcare or pharmaceutical research to save and improve lives. Over the course of a year, we are implementing process improvements to the clinical trial lifecycle. The end result will save tens of...
Scaling digital messaging to improve customer care

Scaling digital messaging to improve customer care

2-minute read Snapshot A regional company was facing growing pains as they expanded their customer service messaging capabilities. Working with Logic20/20, they improved infrastructure scalability, implemented AI-driven tools, and launched one of the first Apple...