Virtual Agents in Customer Service: Managing Costs

Virtual Agents in Customer Service: Managing Costs

by | Dec 1, 2020 | Insight

4-minute read Every year, businesses spend about $1.3 trillion addressing the 265 billion customer service requests that flow into contact centers—an average of 726 million per day. Since AI in customer service lowers costs, implementing AI-driven solutions can make a...
Technology Tools for Enhanced Customer Service

Technology Tools for Enhanced Customer Service

by | Nov 17, 2020 | Insight

6-minute read Consumers’ expectations of the customer service experience have been rising steadily for the past several years—and the escalation continues. In a recent survey by Microsoft, 55 percent of consumers said they have higher expectations of customer...
Customer Journey AI: Enhancing Digital Experiences

Customer Journey AI: Enhancing Digital Experiences

by | Nov 3, 2020 | Insight

2-minute read Today’s consumers have high expectations of the customer experience, and they are equally willing to reward businesses who meet those expectations as they are to walk away from those who fail to deliver. To build loyalty, organizations must create...
Conversational AI Benefits: Enhancing Customer Interaction

Conversational AI Benefits: Enhancing Customer Interaction

by | Oct 27, 2020 | Insight

7-minute read With the advent of personalized products and on-call delivery, customers have come to expect a new standard experience: fast, easy, accurate, and personalized. Accomplishing this without sacrificing your workday can be a challenge, since the data...
Enhancing Customer Service with Virtual Agents

Enhancing Customer Service with Virtual Agents

by | Oct 13, 2020 | Insight

3-minute read Quick summary: How customer service AI in the form of virtual agents for customer service that benefit customers, customer care agents, and the business. Note: This article is an update to “Using conversational AI to improve your business”...