High tNPS and customer service

High tNPS and customer service

7-minute read “Based on your recent experience, how likely are you to recommend Acme to a friend on a scale from 0 to 10?” This is the million-dollar question—literally! A customer’s answer to this question contributes to a company’s overall transactional...
Digital Trends 2021: Insights and Forecasts

Digital Trends 2021: Insights and Forecasts

7-minute read As we look at the year 2020 in the rearview mirror (thank goodness) and think about digital transformation in 2021, the first word that comes to my mind is accelerated. In businesses across all industries, the unprecedented challenges of last year forced...
Why UX design should be a business priority

Why UX design should be a business priority

4-minute read Since the COVID-19 outbreak began impacting the world earlier this year, there’s been an incredible disruption forcibly altering how companies and their employees interact with customers and each other. This new reality reminds us not only of how social...