Digital Trends 2021: Insights and Forecasts

Digital Trends 2021: Insights and Forecasts

7-minute read As we look at the year 2020 in the rearview mirror (thank goodness) and think about digital transformation in 2021, the first word that comes to my mind is accelerated. In businesses across all industries, the unprecedented challenges of last year forced...
Analytics trends in 2021: what to expect

Analytics trends in 2021: what to expect

5-minute read 2020 was a pivotal year in many ways. We all learned a lot about coronaviruses, public health policy, and even ourselves as we dealt with lockdowns during the COVID-19 pandemic. As we look at analytics trends in 2021, the impact of what we have...
Enhancing Customer Service with Virtual Agents

Enhancing Customer Service with Virtual Agents

3-minute read Quick summary: How customer service AI in the form of virtual agents for customer service that benefit customers, customer care agents, and the business. Note: This article is an update to “Using conversational AI to improve your business”...
How to improve your personalization strategy

How to improve your personalization strategy

With nearly every business having an online presence, brands need to find creative ways to differentiate themselves. Personalization drives growth for businesses and helps nurture consumers who want their buying intent to be understood and to receive the instant...