Enhancing products with AI & machine learning

Enhancing products with AI & machine learning

7-minute read Quick summary: Artificial intelligence and machine learning can help businesses enhance products and optimize processes without driving up operational costs, as one of our clients learned when we implemented call center AI. When it comes to their...
Scaling digital messaging to improve customer care

Scaling digital messaging to improve customer care

2-minute read Snapshot A regional company was facing growing pains as they expanded their customer service messaging capabilities. Working with Logic20/20, they improved infrastructure scalability, implemented AI-driven tools, and launched one of the first Apple...