Meeting sky-high customer service expectations: Are your teams & tech ready?
Like what you see?Amit Unadkat is a Manager of Digital Transformation with extensive experience in robotic process automation, virtual assistants, business process... Read more.
Customer Stories: Scaling digital messaging to improve customer care
Liz Swary discusses one of Logic20/20's projects that involved scaling digital messaging tools to improve customer care.... Read more.
DataOps: Bridging DevOps Practices with Analytics
Insights from properly managed data can help you create new sources of revenue, increase efficiency, improve customer experience, and answer business questions.... Read more.