Analytics trends in 2021: what to expect

Analytics trends in 2021: what to expect

5-minute read 2020 was a pivotal year in many ways. We all learned a lot about coronaviruses, public health policy, and even ourselves as we dealt with lockdowns during the COVID-19 pandemic. As we look at analytics trends in 2021, the impact of what we have...
Virtual Agents in Customer Service: Managing Costs

Virtual Agents in Customer Service: Managing Costs

4-minute read Every year, businesses spend about $1.3 trillion addressing the 265 billion customer service requests that flow into contact centers—an average of 726 million per day. Since AI in customer service lowers costs, implementing AI-driven solutions can make a...