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Enhancing knowledge base interactions with RAG architecture

Enhancing knowledge base interactions with RAG architecture

by Dave Perrin | Jun 14, 2024 | Insight

7-minute read Quick summary: Integrating retrieval-augmented generation (RAG) architecture into knowledge bases transforms data utilization, enabling users to quickly find information while freeing subject matter experts to focus on complex tasks. Knowledge bases can...
Goodbye omnichannel service, hello optichannel strategy

Goodbye omnichannel service, hello optichannel strategy

by Alexis Greenwood, Dmitriy Buslovich, Alena LaScola | May 30, 2024 | Insight

5-minute read Quick summary: Customer service organizations are shifting from omnichannel service to an optichannel approach, streamlining interactions to focus on optimizing the most effective channels for ideal customer experiences. In a recent Salesforce study, 80...
Digital transformation in energy and utilities: Powering the future of energy and innovation

Digital transformation in energy and utilities: Powering the future of energy and innovation

by Logic20/20 Consulting | May 23, 2024 | Insight

7-minute read Quick summary: Digital transformation in utilities is revolutionizing the energy sector by enhancing efficiency, sustainability, and customer satisfaction through cutting-edge technologies and data-driven solutions. The utilities sector is undergoing a...
The AI call center: How artificial intelligence empowers customer service reps to generate revenue

The AI call center: How artificial intelligence empowers customer service reps to generate revenue

by Paul Lee | May 9, 2024 | Insight

11-minute read Quick summary: Call center AI tools enable customer service organizations to empower their reps and evolve from cost centers to revenue generators. Contents Meet your new sales force Will AI replace call center agents? 10 AI call center use cases for...
How cloud analytics benefits utilities

How cloud analytics benefits utilities

by Alexander Johnson, Payam Kavousi Ghahfarokhi | May 6, 2024 | Insight

11-minute read Quick summary: Cloud analytics is helping utilities address their most pressing challenges in regulatory compliance, digital transformation, asset management, and customer service. IT organizations are moving to the cloud faster than ever. According to...
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