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Enhance customer experiences: Gen AI’s self-service growth

Enhance customer experiences: Gen AI’s self-service growth

by Alexis Greenwood | Jan 18, 2024 | Insight, Insights

6-minute read Quick summary: Generative AI is enhancing customer portals and other self-service tools through advanced interactive capabilities. Since the first version of ChatGPT brought generative AI to the forefront of public consciousness in late 2022, the Gen AI...
Data-driven utility customer engagement

Data-driven utility customer engagement

by Ben Higa, Patricia Evanno, Frederike Dubeau | Jan 9, 2024 | Insight

5-minute read Quick summary: Tapping into diverse data sources is key to unlocking powerful customer personas, empowering utilities to build personalized customer engagements and influence behaviors. Effectively navigating the complex and rapidly evolving utilities...
Elevating customer service: AWS Connect and generative AI

Elevating customer service: AWS Connect and generative AI

by Logic20/20 Consulting | Nov 21, 2023 | Insight

4-minute read Quick summary: Generative AI–based tools can deliver the efficient, personalized experiences today’s customers demand—if they’re well trained on high-quality data. AWS Connect enables customer service organizations to feed AI platforms with call...
Supporting first responders with a reliable portal

Supporting first responders with a reliable portal

by Logic20/20 Consulting | Jun 14, 2023 | Insight

3-minute read At a glance When one of the nation’s largest combined gas and electric utility companies needed to replace a legacy first-responder portal with a more reliable site, they contacted us.   Customer challenge As a regional gas and electric utility, our...
AI for digital accessibility: Enhancing inclusivity

AI for digital accessibility: Enhancing inclusivity

by Gabrielle Haber | May 12, 2023 | Insight

4-minute read Quick summary: How businesses are leveraging AI to explore new horizons in digital accessibility for people with disabilities In today’s digital age, equitable access to technology is a right everyone deserves. However, people with disabilities...
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