Enhancing Products with AI & Machine Learning

Enhancing Products with AI & Machine Learning

7-minute read Quick summary: Artificial intelligence and machine learning can help businesses enhance products and optimize processes without driving up operational costs, as one of our clients learned when we implemented call center AI. When it comes to their...
Improving customer experiences as an AI product manager

Improving customer experiences as an AI product manager

3-minute read One of my favorite things about working with Logic20/20 is having the chance to work with cutting-edge technologies while also making a difference in the lives of real people. As a product manager, my mission is to ensure that the product we create...
Gaining control of enterprise customer data

Gaining control of enterprise customer data

We created a vision of how to handle this SaaS provider’s enterprise customer data—and built a detailed plan for achieving it.   At a glance For a large SaaS provider, lack of a single source of truth for enterprise customers hindered them from capitalizing...