MDM strategy: 5 steps to success

MDM strategy: 5 steps to success

by | May 19, 2020 | Insight

Many companies struggle to ensure that their data is easy to find, current, accurate and shared with only those who need it. A whopping 80% of an analyst’s time is spent solely on discovering and preparing data, according to the Harvard Business Review. At the same...
Scaling digital messaging to improve customer care

Scaling digital messaging to improve customer care

by | Dec 3, 2019 | Insight

2-minute read Snapshot A regional company was facing growing pains as they expanded their customer service messaging capabilities. Working with Logic20/20, they improved infrastructure scalability, implemented AI-driven tools, and launched one of the first Apple...
Cloud Reliability: Ensuring Continuous Operations

Cloud Reliability: Ensuring Continuous Operations

by | Aug 13, 2019 | Insight

3-minute read Online consumers have a new standard experience when it comes to content: personalized, fast, continuous, and unlimited. Competitive companies in today’s market cater to this standard and invest in the tools required to maintain it. Unfortunately, like...