Customer Service Strategy Template Insight

Customer Service Strategy Template Insight

2-minute read Exceptional experiences start with a strategy. 89% of consumers will buy more from companies that deliver an exceptional customer experience. Given the array of channels available, the volume and variety of expectations to address, and the importance of...
A simple Salesforce Package cheat sheet

A simple Salesforce Package cheat sheet

4-minute read As an IT consultant, I frequently change technologies and project roles. The frequent shift of focus is great for staying interested, engaged, and marketable. The downside is that many mental-muscle-memory tasks fade or never take root with long gaps...