Why You Should Upgrade Your Customer Service Infrastructure

Why You Should Upgrade Your Customer Service Infrastructure

5-minute read Most companies would agree that customer service is vital to their success, yet when it comes to technology investments, contact centers are rarely first in line to be updated. Many organizations still rely on outdated phone-only service models, aging...
MDM strategy: 5 steps to success

MDM strategy: 5 steps to success

Many companies struggle to ensure that their data is easy to find, current, accurate and shared with only those who need it. A whopping 80% of an analyst’s time is spent solely on discovering and preparing data, according to the Harvard Business Review. At the same...