Enhancing Customer Service with Virtual Agents

Enhancing Customer Service with Virtual Agents

3-minute read Quick summary: How customer service AI in the form of virtual agents for customer service that benefit customers, customer care agents, and the business. Note: This article is an update to “Using conversational AI to improve your business”...
MDM strategy: 5 steps to success

MDM strategy: 5 steps to success

Many companies struggle to ensure that their data is easy to find, current, accurate and shared with only those who need it. A whopping 80% of an analyst’s time is spent solely on discovering and preparing data, according to the Harvard Business Review. At the same...
Scaling digital messaging to improve customer care

Scaling digital messaging to improve customer care

2-minute read Snapshot A regional company was facing growing pains as they expanded their customer service messaging capabilities. Working with Logic20/20, they improved infrastructure scalability, implemented AI-driven tools, and launched one of the first Apple...