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AI-enabled transformation: 5 digital strategy trends to watch in 2026—plus one bonus trend

AI-enabled transformation: 5 digital strategy trends to watch in 2026—plus one bonus trend

by Claire Raskob, Tom Cunnie | Jan 6, 2026 | Insight

Executive summary: In 2026, digital strategy is shifting from AI experimentation to durable operating models that embed AI into core business processes. This article outlines five trends shaping that shift, from modular agent design and reusable components to...
Compliance automation in practice: Insights from an evolving platform

Compliance automation in practice: Insights from an evolving platform

by Ashmir Jiwani, Kyle Buch, Claire Raskob | Dec 23, 2025 | Insight

Executive summary: As regulatory demands continue to grow, many organizations are rethinking how compliance work gets done. This article explores what effective compliance automation looks like in practice, drawing on a real-world platform to illustrate how structured...
Enhancing customer experience and reducing support costs with an OpenAI-driven virtual agent

Enhancing customer experience and reducing support costs with an OpenAI-driven virtual agent

by Ranjit Nair | Dec 1, 2025 | Insight

3-minute read Snapshot A major U.S. telecom provider partnered with Logic20/20 to modernize its digital customer support and create a more natural experience across chat and voice. Building on nearly a decade of collaboration, we helped our client move from...
Scaling AI starts here: 5 foundations every enterprise needs

Scaling AI starts here: 5 foundations every enterprise needs

by Tom Cunnie | Oct 28, 2025 | Insight

Executive summary: To scale AI with lasting impact, enterprises need more than ambition—they need readiness. This article explores five foundational focus areas that enable organizations to move beyond pilots and turn AI into a sustainable, enterprise-wide capability....
Agentic AI in action: Lessons from building the Advanced Voice Assistant

Agentic AI in action: Lessons from building the Advanced Voice Assistant

by Lada Kesseler | Oct 21, 2025 | Insight

Executive summary: Discover how Logic20/20’s Advanced Voice Assistant (AVA) prototype demonstrates agentic AI in action—turning complex, manual reporting into guided, conversational workflows. This case study reveals practical lessons for designing, testing, and...
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