Nonprofits need pricing strategies, too

Nonprofits need pricing strategies, too

Original version published November 2018, updated February 2021. When you think about pricing strategy, you probably think about for-profit companies cleverly determining pricing for products or services in order to maximize profitability or beat out the competition....
Why UX design should be a business priority

Why UX design should be a business priority

4-minute read Since the COVID-19 outbreak began impacting the world earlier this year, there’s been an incredible disruption forcibly altering how companies and their employees interact with customers and each other. This new reality reminds us not only of how social...
Enhancing Customer Service with Virtual Agents

Enhancing Customer Service with Virtual Agents

3-minute read Quick summary: How customer service AI in the form of virtual agents for customer service that benefit customers, customer care agents, and the business. Note: This article is an update to “Using conversational AI to improve your business”...